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TERMS OF USE  |  COOKIE & PRIVACY POLICY

FREQUENTLY ASKED QUESTIONS

FAQS

ACTIV.CO RETURNS POLICY

ACTIV.CO STRIVES TO ENSURE THAT YOU ARE SATISFIED. WE WANT YOU TO LOVE AND ENJOY YOUR ACTIV.CO PURCHASE. IF SOMETHING ISN’T QUITE RIGHT, PLEASE LET US KNOW.

For all online and customer queries contact: activ.cosg@gmail.com

ONLINE RETURNS


What if I simply changed my mind on products I purchased at full price?

If for any reason you decide that you no longer want an item purchased from www.activco.net, simply return it to us within 14 days of purchase and we will gladly offer you a refund, gift voucher or exchange (your choice) equal to the amount paid for the goods (except for any personal care merchandise). If you opt for a refund, this will be processed via the payment method used at the time of purchase. It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the Activ.Co warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.activco.net. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.


Refunds, credits or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing, swimwear, bodysuits or jewellery etc.). Unless the products are faulty.

What if I simply changed my mind on products I purchased on sale?

 

If for any reason you decide that you no longer want an item purchased from www.activco.net, simply return it to us within 14 days of purchase and we will gladly offer you a gift voucher or exchange (your choice) equal to the amount paid for the goods (except for any personal care merchandise).

 

It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the Activ.Co Warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.activco.net. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.

If you change your mind on any purchases labelled as ‘final sale’, including Activ.Co Warehouse Sales, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.

It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at time of purchase by a written notice displayed with the goods (including samples and seconds), the respective defect or mark will be discounted when considering whether or not the product is faulty.

Refunds, credits or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing, swimwear, bodysuits or jewellery etc.). Unless the products are faulty.

 

Return and Exchange Procedure

To obtain an exchange or return online, the items must be returned with a completed “exchange and return form”. To obtain a copy of this form, please click here.

PLEASE NOTE: Due to a system update, we will be unable to reserve items for your exchange and guarentee your desired item will be in stock, but we will do our best to assist.

RETURN TO:

 

Attn: ACTIV.CO ONLINE RETURN ORDERS 
 

Please note: Activ.Co will not be held responsible if there is a delay in delivery. Customers will be responsible for the return shipping and handling charges. You will need to send the original or a copy of your invoice with your order In the event that your product is lost in transit, Activ.Co will not be held liable and therefore recommends that you send all returns via registered post.  We ask that you allow 7 business days from the day you return our package for your account to be credited. 

 

Return of gift with purchase or promotional items.

Should you qualify for a gift with purchase upon meeting minimum spend requirements, and you change your mind and your order is returned for a refund or gift voucher, the gift with purchase item must also be returned unworn and in original condition, with all tags intact; otherwise the full retail price will be deducted from the refunded amount. There is no exchange on gift with purchase items and/or promotional products unless the item(s) are faulty.

Gift with purchase items are subject to availability. Subject to any rights you may have at law, they cannot be exchanged, refunded or substituted for change of mind. Gift with purchases cannot be redeemed for cash and are only available at time of purchase.

Order Cancellations Orders cannot be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.

For all online and customer queries contact: singaporecustomerservice@lornajane.sg

 

Typographical Errors

In the event that an item is listed at an incorrect price or with incorrect information, Lorna Jane reserves the right to withdraw an item from sale, and to refuse or cancel orders. Lorna Jane will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.

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